FAQs

The $49 registration fee secures your pickup slot and includes delivery of your UTrucking kit (5 boxes, tape, and bubble wrap). After pickup, items are invoiced based on what you actually store. Summer Storage is billed as a fixed 4-month term.

All Summer Storage orders include delivery of a UTrucking kit (5 boxes, tape, and bubble wrap) to your dorm room or apartment. Kits are delivered at least five days in advance of your move-out date. For special requests or additional packing supplies, call (314) 266-8878 or fill out the contact form.

Summer Storage is priced per item based on our pricing table, not per order. You can use the pricing calculator on the Summer Storage product page to get a quick estimate, or call us and tell us what you are storing and we will get you an estimate.

The 4-month term includes pickup and delivery anywhere in St. Louis (no extra trip fees) and $100 of insurance for boxed and bagged items. Even if you want delivery earlier in the summer, the storage term stays fixed while we accommodate your items in our facility. We do not charge extra for early delivery.

You only pay for the number of boxes you actually store. If you have extra unused boxes, leave them with your labeled items at pickup and our team will take them back.

Yes. If you purchased extra kits that are unopened and unused, we can issue a $30 refund per kit upon request. Just let us know how many kits you will not be using. Refunds are processed via Venmo or check.

Select your actual move-out date when registering. If you are in WashU on-campus housing, you do not need to be present. We coordinate with the university for late access. If you are not in university housing, we ask that you be there or let us know how to access your items.

Yes. You can change your scheduled date, time, and location for free at any time by filling out the contact form or calling (314) 266-8878.

Yes. You can store large or loose items like furniture, lamps, or rugs. There are no size or quantity limits for storage. For shipping, items must be boxed or bagged due to carrier requirements.

Yes. Place everything together at pickup and put a label on each unboxed item so it is tagged and tracked correctly. Your kit includes sticker labels for loose items like luggage.

Yes. Fragile items are stored in protected areas and we will not stack anything on top of them. While we are committed to keeping your items safe, please pack them with bubble wrap (provided in your kit) and additional padding if needed. You can also add extra insurance during registration. Let us know if you have special handling requests and we will note it on your order.

We offer flexible delivery throughout the summer and school year. Just reach out to schedule an earlier return and we will coordinate a time that works. Note that Summer Storage is billed as a fixed 4-month term regardless of when you take delivery. We do not charge extra for early delivery.

For students in WashU housing, we deliver during Early Access before your scheduled move-in time, so your items will already be in your room when you arrive on campus. Please make sure to fill out the late access form with your housing assignment.

Yes. When you schedule your return delivery, provide any St. Louis address, dorm or off-campus, and we will deliver everything there.

If your item is not in the pricing calculator, email info@utrucking.com with a photo, link, or description, call (314) 266-8878, or fill out the contact form and we will get you a custom quote as soon as possible.

Note: Non-standard unboxed items are billed to the closest comparable item by volume.

With our Home Shipping service, we deliver a kit with boxes, tape, and packing materials. You pack everything, then we pick it up and ship it to your home address via UPS.

Home Shipping is a $95 flat rate per box. You only pay for what you ship. Surcharges of $25 or more may apply for overweight items (70+ lbs), oversized items, or unboxed/unbagged items where we need to supply or build a box.

Packages 50 to 70 lbs may incur a UPS surcharge. Packages over 70 lbs incur a significant UPS large package surcharge. We will contact you in advance if an item is overweight, and we can offer to repack it into an additional box at no extra labor cost. You would only pay for the additional box.

Tracking is emailed to you after pickup and shipment so you can follow your package to its destination. If you share your order number, we can confirm the email address on file.

Generally we do not ship internationally. Please contact us at info@utrucking.com for a quote and details.

Yes, we can pick up leftover supplies along with your items. Only unopened kits are eligible for a refund.

We offer Double-Door Mini Fridge, Standard Mini Fridge, Microwave, and combo packages. All appliances are WashU-approved, professionally cleaned, inspected, and tested before delivery.

Rental prices are available for the full academic year (August through May) or by semester (Fall or Spring). We also offer summer rentals (May through August). We do not accommodate refunds for early returns.

Appliances are delivered directly to your dorm room or apartment before move-in, so they are ready when you arrive.

We pick up your appliances directly from your room at the end of the spring semester. Just leave the appliance in your room and we will handle the rest.

All appliances are backed by our Quality Guarantee. Every appliance is professionally cleaned, inspected, and tested. If any issues come up during your rental period, we will repair or replace the unit at no additional cost. Contact us with your building and room number and we will arrange a replacement.

Once we have checked in your appliance, we will process the deposit refund. Let us know whether you prefer Venmo or a check. If Venmo, share your handle. If a check, confirm your mailing address.

Yes. If you rent any fridge for a year-long rental, the $49 Ship to School registration fee is automatically waived. Simply add both to your cart and the discount will apply automatically at checkout.

Ship to School (also called Nationwide Trip to School) allows students anywhere in the country to ship their belongings to their WashU dorm. We send boxes and supplies to your home, you pack and drop off at UPS or schedule a home pickup, and your items arrive in your WashU dorm room.

This service is ideal for incoming freshmen and current students who live outside the St. Louis area and want their items delivered to campus before or at move-in.

Registration is $49 and includes your UTrucking kit. Shipping is priced per box based on weight and destination. If you rent any fridge from UTrucking, your Ship to School registration fee is waived automatically at checkout.

Kits begin shipping in mid-June for fall move-in. We will notify you once your kit has shipped.

No problem. You can register now and update your housing assignment later. We will send a housing update form when assignments are released, or you can contact us directly.

This service allows students in the greater tri-state area (New York, New Jersey, Connecticut, and surrounding regions) to have their items picked up directly from their home and delivered to their WashU dorm room.

Registration is $49. Final pricing is based on the items picked up and shipped. Contact us for a custom quote based on your specific items and location.

Yes. Tri-State Area Home Pickups has limited capacity and historically sells out. We recommend signing up early.

Pickup dates are scheduled in the summer ahead of WashU move-in. You will receive your scheduled date after registration. Contact us if you have specific date requirements.

Storage Item Return is the move-in service for students whose items are already stored with UTrucking. We deliver your items directly to your new dorm room or apartment before you arrive.

If you are in WashU university housing, no. We deliver during Early Access before your move-in time. If you are in off-campus housing, arrangements will be made with you directly.

Deliveries begin August 1 and continue through the first week of move-in. You will receive communication with your estimated delivery window. If you are in WashU housing, your items will be in your room before your scheduled move-in time.

Please update your housing information as soon as possible using the housing assignment form sent to you, or contact us directly at (314) 266-8878 or info@utrucking.com.

Local Moving Support is UTrucking's general moving service for WashU students, alumni, faculty, and greater St. Louis residents. We handle apartment moves, office moves, and any local moving needs.

There is a $195 activation fee which includes the first two crew hours (for example, two movers for one hour, or one mover for two hours). Additional crew hours are $72 per hour. A box truck, if needed, is an additional $20 per hour on top of the crew rate.

Fill out the contact form at utrucking.com or call (314) 266-8878 and describe your move. We will provide an estimate based on your items, crew size, and estimated time.

We can handle items that need to be disassembled to fit through a doorway. For complex furniture assembly, please let us know in advance so we can plan accordingly. We recommend customers disassemble large furniture items before our arrival when possible.

May and June are invoiced together shortly after pickup. July and August are billed together at the start of July. You will receive an email with your invoice before your card is charged.

The card used during registration will be charged. You will be notified before billing. If you need to update your payment method, contact us as soon as possible.

You will receive an itemized invoice via email listing each item stored and the monthly rate. Non-standard unboxed items are billed to the closest comparable item by volume.

We will contact you directly to resolve any declined payments. Please ensure your card on file is up to date to avoid any delays.

Refunds are processed via Venmo or check depending on your preference. For unused kits, the refund is $30 per unopened kit. For appliance deposits, refunds are issued after appliance check-in.