Title
STL Recovers Moving & Storage
Does this really cost me nothing?
Correct. Your STL Recovers voucher covers the full fixed price for your approved rooms, and the Program pays UTrucking directly. No additional charges are permitted unless pre-approved by both you and the Program administrator.
Do I need to pack everything myself?
No. Our crew packs everything at the pack-out visit. We drop off UTrucking kits at your walkthrough in case you would like to pack personal or private items yourself, but it is completely optional.
What if I don't know when my home will be ready?
That is expected. Your return delivery is booked later, once your contractor marks your home construction-ready. We track readiness with your SLSCO construction manager and reach out when it is time to schedule.
How do I know my items are safe?
Every item is numbered with a QR label, photographed for condition before it leaves your home, and tracked to a specific location in our secure, climate-controlled, 24/7 monitored St. Louis facility. You can request your full inventory at any time.
What if construction takes longer than a month?
Additional storage months are billed to the Program at the approved monthly rate. We flag upcoming extensions to the Program administrator 10 days ahead, and your items stay put until your home is ready.
What if something is damaged or missing?
Report it to us directly and we respond within one business day. We handle all claims ourselves under our agreement with you, using the condition photos and inventory from your pack-out. We also document any pre-existing damage at the walkthrough so everything is on record before we touch a single item.
Can you work around my construction schedule?
Yes. We coordinate every visit with your SLSCO construction manager, complete services within a week of request, and stay flexible up to 48 hours before a scheduled visit.
Shipping & Returns
Shipping
We deliver your parcel within 2–3 working days. As soon as your package has left our warehouse, you will receive a confirmation by email. This confirmation contains a tracking number that you can use to find out where your package is.
Returns
We offer free returns within 30 days. All you have to do is fill out the return slip that you received in your package and stick the prepaid label on the package.Please note that it can take 2 weeks for us to process your return. We will do our best to complete this process as soon as possible.
Shipping & Returns
Shipping
We deliver your parcel within 2–3 working days. As soon as your package has left our warehouse, you will receive a confirmation by email. This confirmation contains a tracking number that you can use to find out where your package is.
Returns
We offer free returns within 30 days. All you have to do is fill out the return slip that you received in your package and stick the prepaid label on the package.Please note that it can take 2 weeks for us to process your return. We will do our best to complete this process as soon as possible.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.
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You're moving in.
Don't forget about moving out.
Summer Storage: When the year ends, we come to your dorm, pick up your stuff, store it for the summer, and deliver it back when you return in the fall. Reserve your spot now. No commitment, cancel or change anytime.